Responsible Gaming at berbd

berbd's Commitment to Safe Play

At berbd, we believe that entertainment and responsibility go hand in hand. Gambling is a form of leisure — it should be fun, contained, and never pursued as a way to solve financial problems or recover previous losses. Our responsible gaming programme is built around giving every player in Bangladesh the tools, knowledge and support they need to stay in control of their play at all times.

berbd has implemented a comprehensive suite of player protection tools directly inside the platform. These tools are available free of charge to every registered player, and we actively encourage their use. We also train our customer support team to recognise the signs of problematic gambling and to respond with care and without judgment. If you ever feel that your gambling is no longer fun, please reach out to our support team immediately — we are here to help, not to judge.

Six Tools to Keep You in Control

All six tools below are accessible from your berbd account settings. You can activate any of them at any time without needing to contact support first.

How to Activate Your Responsible Gaming Tools

Activating any of berbd's responsible gaming tools takes less than two minutes. Follow these steps from your account dashboard.

1. 1Log in to your berbd account and navigate to Account Settings from the top menu.
2. 2Select the "Responsible Gaming" tab — you will see all available tools listed clearly on one screen.
3. 3Choose the tool you want — deposit limit, time-out, self-exclusion, or session reminder — and enter your preferred settings.
4. 4Confirm your selection. Restrictions that reduce access (e.g. lowering a deposit limit or enabling a time-out) take immediate effect with no cooling-off period.

Recognising Problem Gambling

Problem gambling does not always appear suddenly. It often develops gradually. The following signs may indicate that gambling has stopped being entertainment and has started to cause harm.

• ⚠️Gambling with money intended for essential expenses such as rent, food, utilities or loan repayments.
• ⚠️Chasing losses — increasing your bet sizes or session lengths in an attempt to win back money you have already lost.
• ⚠️Feeling anxious, irritable or restless when you are not gambling, or when you try to reduce or stop gambling.
• ⚠️Lying to family or friends about the time and money spent gambling, or hiding your gambling activity from people close to you.
• ⚠️Borrowing money or selling personal possessions to fund gambling activity.
• ⚠️Gambling as a way to cope with stress, depression, loneliness or other difficult emotions rather than for enjoyment.

If you recognise any of these signs in yourself or in someone you care about, please do not wait. Take immediate action using the tools in your account, or contact our support team directly. berbd takes problem gambling seriously and our team is trained to help.

Taking a Longer Break with Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on berbd. When you activate self-exclusion, your account is immediately locked, all active sessions are terminated, and you will be unable to log in, make deposits, or place bets for the entire duration of the exclusion period you have chosen. The minimum self-exclusion period is six months. You may also choose a permanent self-exclusion with no end date.

During a self-exclusion period, berbd will also suppress any promotional or marketing communications to your registered email or phone number. Any real-money balance in your account at the time of self-exclusion will be held safely and returned to you via your registered payment method upon request once the exclusion period has concluded — subject to standard identity verification. Self-exclusion requests submitted through the support team are processed within one business hour.

Protecting Young People from Gambling

berbd strictly enforces a minimum age of 21 for all players. During registration, players are required to confirm their age, and berbd conducts Know Your Customer (KYC) identity checks to verify that all active account holders genuinely meet the age requirement. Any account found to belong to a person under 21 will be closed immediately, winnings will be void, and deposits will be returned to the payment source after identity verification has been completed.

If you share a device with younger family members, we strongly recommend using a password-protected browser profile or device lock to prevent any possibility of underage access to your berbd account. If you believe a minor has accessed the berbd platform through your account, please contact our support team immediately so that we can take the appropriate protective action.

Tips for Keeping Gambling Fun

The following practical habits can help you maintain a healthy and enjoyable relationship with gambling over the long term.

1. ✓Set a fixed budget for gambling each week or month and treat it as a leisure expense — the same way you would budget for a cinema outing or dinner with friends. Once the budget is spent, stop for that period.
2. ✓Treat gambling winnings as a pleasant surprise, not as income. Never plan your finances around expected winnings, and never gamble money you need for essential living costs.
3. ✓Take regular breaks during gaming sessions. Step away for at least ten minutes every hour, and set a session time limit before you begin playing.
4. ✓Never gamble when you are stressed, upset, tired, or under the influence of alcohol. These states impair judgement and can lead to decisions you would not otherwise make.
5. ✓Keep gambling as one activity among many. Maintain other hobbies, social connections, and interests in your life so that gambling remains a small, contained part of your leisure time.

You Are Not Alone — Help Is Available

If gambling has become a problem for you or someone you care about, speaking to someone is the single most important step you can take. berbd's 24/7 customer support team is trained in responsible gaming and is available to assist at any time. Our team can help you activate account restrictions, process a self-exclusion, or simply listen and guide you toward further professional resources.

Beyond berbd's own support, we encourage anyone experiencing gambling-related difficulties to seek assistance from a qualified counsellor or mental health professional. Many people find that speaking to a professional in confidence is the turning point they needed. You can contact our support team via the email address listed on the berbd website, available 24 hours a day, seven days a week. We respond to all responsible gaming enquiries as our highest priority.